FAQ

The last day we will be able to ship your order in time for Christmas in the UK is Thursday 23rd December at 2pm if you're using the Next Day Shipping option for the UK. After that, shipping will recommence on Wednesday 29th and Thursday 30th December, before returning to normal on Tuesday 4th January. ROI shipping times have now changed to 5-10 days to receive your order.

We offer free shipping on all bundle orders to the UK. There is a small delivery charge of £5.95 for kit and accessory orders and £10.00 delivery charge for orders going to Ireland. 

We accept Amazon Pay, Shopify Pay, Klarna, Google Pay, as well as all major credit and debit cards: Visa, MasterCard, American Express, etc.

At this stage, BlazePod only supports English.

You can send us a message here: support@blazepoduk.com.
You can also chat with us on our social media platforms! Check out our Facebook and Instagram pages and come say hi!

In your  “standard”  kit you will find:

- Your Pods
- Charger
- Charger micro USB cable
- BlazePod carry case
- BlazePod manual

In your  “deluxe”  kit you will find:

- Your Pods
- Charger
- Charger micro USB cable
- BlazePod carry case
- Pod Adapters (according to the number of Pods)
- Straps (according to the number of Pods)
- Suction Cups (according to the number of Pods)
- Cone Adapters (4x)
- BlazePod manual

Yes. The Pods connect via a Bluetooth connection to the BlazePod app on your phone. BlazePod uses BLE technology to connect to the phone.

The BlazePod adapter is the housing unit that holds the Pod in place when using one of the accessories.

In order to use it, first make sure that the Pod is lined up properly, and then firmly click it into place. The Pods hold extremely well. Next, simply pick the accessory you require. Both the suction cup and the straps attach themselves to the BlazePod adapter.

Connect the USB cable to the power outlet and the charger unit.

Place one Pod on top of the charger and firmly press on top of them to make sure there is proper contact. If the indication light starts blinking red, move onto the next step. If the indication light changes between blue, green and red, leave the Pod on the charger for at least 10 minutes. Next remove the Pod for a moment, and then return it to the top of the charger and make sure the indication light then blinks red.

Add an additional Pod on top of the Pod currently charging and repeat the first 2 steps.

You can charge up to 6 Pods stacked one on top of the other.

Your Pods can be placed at a distance of up to 40 meters from your mobile device. 

The maximum number of Pods that you’ll be able to simultaneously connect to will depend on the mobile device itself.
Most of the phones we tested could connect to 12 Pods, assuming the software version was up to date, but we know that some phones could connect to fewer Pods at a time.

In the past 2 years, we have seen the max number of simultaneous connections increases by phone manufacturers, so it’s a matter of time until all phones will have this support.

Please see further information regarding phone connectivity and your device's capabilities using the following link:

https://blazepodsupport.zendesk.com/hc/en-us/articles/360018114374-Phone-Connectivity

If you can’t find what you are looking for among the predefined activities, then the custom activities function allows you to control the Pods' capabilities to suit your own activity need, and build an activity according to your specific requirements.